You may request that an application be mailed to your home address by calling 903-794-8883. You will need to complete the application, certify the information provided is true and correct, and get a licensed medical professional to sign the Professional Verification Form. If the T-LINE staff does not obtain enough information from your application to determine your eligibility, you may be asked to submit to an evaluation of your functional abilities. This evaluation will be scheduled and paid for by T-LINE. Transportation will be provided by the T-LINE Paratransit service to and from this evaluation appointment. Eligibility will be determined on a trip-by-trip basis. For instance, you may be certified to ride the curb-to-curb service for some trips, and required to ride the fixed-route buses for other trips. T-LINE will make a determination on your certification within 21 days. Once you are certified, you will receive a certification letter from T-LINE stating your trip eligibility and a Paratransit Service Identification Card. If you are denied T-LINE Paratransit service eligibility, you will have the right to appeal the decision within 60 days from the initial date of determination.